Refund policy

Wholesale Refund Policy

Out Of Stock Account Credit 

In the rare situation where an item can not be supplied, a store credit will be issued for the cost of the item.

Order Adjustments

Order adjustments can be made at any point prior to the order being processed for shipping. Quantity increases may be accommodated where stock is available to fulfil the increased quota; shipping fees may be adjusted to cover the increased shipment size where applicable. Please contact us as soon as possible to make any changes.

Order Cancellations and Cancellation Fees

Order cancellation requests can be accommodated at any point prior to the order being processed for shipping. A refund minus a restocking fee of 30% is processed at the time of cancellation.

Orders can not be cancelled once they have been shipped.

Returns

Please contact us:

• Where a return may be necessary for any reason.
• Where an item is missing from the order.
• Or any other product issue

Where a return is required due to the fault of Dusty Rose Essentials, we will provide return shipping. Where Dusty Rose Essentials is not at fault, the stockist will be responsible for the costs of return shipping.

Checking Stock Upon Arrival

Stockists must notify us within 3 days of the date of tracked delivery to report any issues, shorted stock, or items damaged in transit.

For any Issues : Email support@dustyroseessentials.com